退換貨政策

REFUND/EXCHANGE POLICY

由貨品簽收後7日內需辦理退換貨手續，逾期恕不處理。
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

所有退換貨品必須是全新未使用/開封狀態，並與簽收貨品時的原裝包裝相同；包括：內外包裝盒, 未拆除的標籤/牌等。
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging,tags etc.

以下種類不接受退換貨：

鮮花
食品類
寵物飼料類
減價貨品

Non-returnable items:

Flowers
Food
Pet food
Sale items

有關退換貨手續，需先連同收據／證明一併電郵給我們
CONATCT＠TAIEBUY.COM

To complete your return, PLEASE E-MAIL us with a receipt or proof of purchase.
CONTACT＠TAIEBUY.COM

There are certain situations where cannot be exchange or only partial refunds by credit are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {CONTACT＠TAIEBUY.COM}

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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